Privacy Policy
1. Introduction
Welcome to IbogaQuest (“we,” “us,” “our,” or “the Company”). We operate the website located at
https://ibogaquest.com (the “Website”) and provide Ibogaine
therapy and treatment services from our center in Tepoztlan, Mexico.
We are deeply committed to protecting the privacy and confidentiality of our clients, prospective clients,
and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect your
personal information when you visit our Website, contact us, or engage with our services.
By using our Website or submitting an application or inquiry, you agree to the terms outlined in this
Privacy Policy.
2. Who We Are
IbogaQuest
Tepoztlan, Morelos, Mexico
Website: https://ibogaquest.com
Email: info@ibogaquest.com
USA Phone: +1 (802) 748-4600
Mexico Phone: +52 (777) 450-1946
3. Information We Collect
Given the sensitive and medical nature of our services, we may collect the following categories of
personal information:
3.1 Personal Identification Information
- Full name
- Email address
- Phone number
- Country and state of residence
- Date of birth
- Gender
3.2 Health and Medical Information (Sensitive Data)
- Medical history and current health conditions
- Prescription medications and supplements
- History of substance use or addiction
- Mental health history (including PTSD, depression, anxiety, trauma)
- Cardiac health information
- Previous psychedelic or plant medicine experiences
sensitive health information to ensure your safety during the screening and treatment process. This
information is handled with the highest level of confidentiality.
3.3 Application and Intake Information
- Information submitted through our Apply Now form
- Responses to pre-screening questionnaires
- Emergency contact details
- Insurance or payment information
3.4 Communications Data
- Emails, phone calls, and messages exchanged with our team
- Inquiries submitted through contact forms
3.5 Website Usage Data
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring URLs
- Cookie data and tracking pixels
3.6 Social Media Interactions
- Information shared when you interact with our social media profiles on Facebook, Instagram, YouTube, or LinkedIn
4. How We Collect Information
We collect information through the following methods:
- Directly from you — when you fill out application forms, contact forms, or intake questionnaires
- Phone or email communications — when you contact us directly
- Automated technologies — through cookies, web beacons, and analytics tools when you browse our Website
- Third-party platforms — when you interact with us on social media or third-party review platforms
- Referrals — when a third party refers you to our services
5. How We Use Your Information
We use your personal information for the following purposes:
5.1 Treatment and Safety
- To evaluate your suitability for Ibogaine treatment through thorough medical screening
- To customize your treatment plan to your specific health needs
- To ensure your safety before, during, and after treatment
- To coordinate with on-site medical and therapeutic staff
5.2 Communications
- To respond to inquiries, questions, and applications
- To send appointment confirmations, pre-treatment instructions, and follow-up information
- To provide post-treatment counseling coordination
5.3 Operations and Administration
- To process payments and manage bookings
- To maintain our internal records
- To improve our services and treatment protocols
5.4 Marketing and Outreach (with consent)
- To send newsletters or educational content about Ibogaine therapy
- To share relevant blog posts, testimonials, or announcements
- You may opt out of marketing communications at any time
5.5 Legal Compliance
- To comply with applicable laws and regulations in Mexico and internationally
- To protect the rights, property, and safety of our clients and staff
6. Legal Basis for Processing (For EEA/UK Residents)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal
data under the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Providing treatment services | Performance of a contract |
| Medical screening and safety | Vital interests / Explicit consent |
| Communications about your treatment | Legitimate interests |
| Marketing communications | Consent |
| Legal compliance | Legal obligation |
7. Confidentiality of Health Information
We recognize that health and addiction-related information is among the most sensitive personal data.
We maintain strict confidentiality protocols including:
- Limiting access to medical information to only those staff members directly involved in your care
- Using encrypted storage systems for health records
- Never selling or commercially exploiting health-related data
- Requiring staff to sign confidentiality agreements
- Following internationally recognized standards for medical data protection
8. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in the
following limited circumstances:
8.1 Service Providers
We may share data with trusted third-party vendors who assist us in operating the Website or our
services, including:
- Website hosting providers (e.g., Wix)
- Email service providers
- Payment processors
- Analytics providers (e.g., Google Analytics)
These providers are contractually obligated to protect your data and may only use it to perform
services on our behalf.
8.2 Medical Emergencies
In the event of a medical emergency, we may share necessary health information with emergency medical
personnel, hospitals, or healthcare providers to protect your life or safety.
8.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority,
or to protect the legal rights of IbogaQuest.
8.4 With Your Consent
We will share your information in any other circumstances only with your explicit written consent.
9. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience.
9.1 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the Website to function properly |
| Analytics Cookies | Help us understand how visitors interact with the site |
| Marketing Cookies | Used to deliver relevant content and track campaign effectiveness |
| Preference Cookies | Remember your settings and preferences |
9.2 Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain
cookies may affect the functionality of the Website. For more information on managing cookies, visit:
www.allaboutcookies.org
10. Third-Party Links and Platforms
Our Website may contain links to third-party websites and social media platforms, including Facebook,
Instagram, YouTube, and LinkedIn. We are not responsible for the privacy practices of these platforms.
We encourage you to review their respective privacy policies before sharing any personal information.
11. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with applicable legal obligations (medical records may be retained for a minimum of 5 to 10 years in accordance with Mexican health regulations)
- Resolve disputes and enforce our agreements
When your information is no longer needed, we will securely delete or anonymize it.
12. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Access controls limiting data access to authorized personnel only
- Secure servers and firewall protections
- Regular security reviews of our systems and practices
While we take every reasonable precaution, no method of electronic transmission or storage is 100%
secure. We cannot guarantee absolute security of your data.
13. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
13.1 General Rights
- Right to Access — Request a copy of the personal data we hold about you
- Right to Correction — Request correction of inaccurate or incomplete data
- Right to Deletion — Request deletion of your personal data (subject to legal retention requirements)
- Right to Restriction — Request that we limit how we process your data
- Right to Portability — Request transfer of your data in a machine-readable format
- Right to Object — Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent — Withdraw previously given consent at any time
13.2 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act
(CCPA), including the right to know what personal information is collected, sold, or disclosed, and the
right to opt out of the sale of personal information. We do not sell personal information.
13.3 Mexican Residents (LFPDPPP)
As a company operating in Mexico, we comply with the Federal Law on Protection of Personal Data Held
by Private Parties (Ley Federal de Proteccion de Datos Personales en Posesion de los Particulares —
LFPDPPP). Mexican residents have ARCO rights (Access, Rectification, Cancellation, and Opposition).
To Exercise Your Rights
Submit a written request to:
Email: info@ibogaquest.com
Phone: +1 (802) 748-4600 or +52 (777) 450-1946
We will respond to your request within 30 days.
14. Children’s Privacy
Our services are intended exclusively for adults (18 years of age or older). We do not knowingly
collect personal information from individuals under the age of 18. If you believe a minor has submitted
information to us, please contact us immediately at
info@ibogaquest.com and we will promptly delete such information.
15. International Data Transfers
IbogaQuest is based in Mexico. If you are accessing our Website or services from outside Mexico —
including from the United States, Europe, or other regions — your information may be transferred to,
stored, and processed in Mexico. By using our Website, you consent to the transfer of your information
to Mexico. We take appropriate measures to ensure your data is protected in accordance with this
Privacy Policy regardless of where it is processed.
16. Testimonials and Reviews
We may publish testimonials, reviews, or video content shared by our guests on our Website, YouTube
channel, or social media platforms. We will always obtain explicit written consent before publishing
any identifiable information or testimonials. You may request removal of your testimonial at any time
by contacting us.
17. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised policy on our Website
- Notify you by email (if you are an existing client or subscriber) when changes are material
Your continued use of our Website after any changes constitutes your acceptance of the updated
Privacy Policy.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices,
please contact us:
IbogaQuest
Tepoztlan, Morelos, Mexico
Email: info@ibogaquest.com
USA: +1 (802) 748-4600
Mexico: +52 (777) 450-1946
Website: https://ibogaquest.com